Terms and Conditions

 

Terms and Conditions - mewtwo.eu

Online store https://www.mewtwo.eu

1. Basic Provisions

These general terms and conditions (hereinafter the “Terms and Conditions”) of the business entity David Baláček, registered office: Jizerská 2923/39, 400 11 Ústí nad Labem, Identification No.: 21792526, VAT ID No.: CZ9604083126 (hereinafter the “Seller”) are issued pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).

1.2. These Terms and Conditions govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter the “Purchase Agreement”) concluded between the Seller and another natural person (hereinafter the “Buyer”) via the online store at https://www.mewtwo.eu (hereinafter the “Online Store”).

1.3. The Terms and Conditions and the Purchase Agreement are primarily drawn up in the Czech language, unless the contracting parties agree on another language. The contractual relationship is governed by the legal order of the Czech Republic in its effective wording.

1.4. These Terms and Conditions define the relationship and the rights and obligations arising therefrom only between the Seller and the Buyer – a natural person who is not an entrepreneur and who concludes the contract exclusively outside the scope of their business activities or independent exercise of their profession.

1.5. The Seller may change or supplement the wording of the Terms and Conditions on the basis of Section 1752 of Act No. 89/2012 Coll., the Civil Code. Any change to the Terms and Conditions will be notified to the Buyer through the Seller’s website, specifically at https://www.mewtwo.eu in the “Terms and Conditions” section, indicating the date on which the new wording becomes effective and offering the option to view previous versions.

The other party is entitled, in the case of a contract concluded for a long term with repeated performance, to refuse the changes and to terminate the obligation for this reason within one month from the date on which the new conditions take effect.

2. Ordering Goods and Conclusion of the Purchase Agreement

2.1. The presentation of goods in the Online Store at https://www.mewtwo.eu is not an offer to conclude a contract; it is for information purposes only and the Seller is not obliged to conclude a Purchase Agreement regarding such goods.

2.2. The prices of goods are indicated including value added tax where the Seller is a VAT payer, and excluding postage and packing. The price shown for the goods is the final price for the goods. The price of the goods is valid for as long as it is displayed in the Online Store at https://www.mewtwo.eu.

2.3. The Online Store https://www.mewtwo.eu also contains, in a specific section, information on the costs associated with packaging and delivering the goods within the territory of the Czech Republic.

2.4. The costs associated with packaging and delivering the goods within the territory of the Czech Republic are always indicated before the order is submitted through the Online Store. The costs are calculated in accordance with public and private price lists of transport companies depending on the weight, payment method and delivery method chosen in the order form.

2.5. Before the order is sent to the Seller, the Buyer is allowed to change and modify the order and the data entered into it and to check the correctness of the data entered.

2.6. The Buyer shall bear the costs incurred when using means of distance communication in connection with conclusion of the Purchase Agreement (e.g. costs of telephone calls, internet connection costs etc.).

2.7. The Buyer shall place an order for goods in the following ways:

1. a) The Buyer “adds” the ordered goods to the shopping cart of the Online Store by pressing the “Add to cart” button via their user account, provided that they have registered with the Online Store https://www.mewtwo.eu in the preceding step.
2. b) The Buyer “adds” the ordered goods to the shopping cart of the Online Store by pressing the “Add to cart” button without the necessity of creating a customer account or registering.

2.8. The Buyer sends the order to the Seller by clicking the “ORDER WITH OBLIGATION TO PAY” button. All information stated in the order is considered correct by the Seller. The Buyer thus confirms that they have filled in all the required information correctly, to the best of their knowledge and belief, when creating the order and, by clicking the “ORDER WITH OBLIGATION TO PAY” button, agrees with these Terms and Conditions. A tick box is used to provide this confirmation and consent.

2.9. All orders sent by the Buyer to the Seller are regarded by the Seller as binding.

2.10. Immediately after the order is sent to the Seller, the Seller issues a confirmation of receipt of the order and sends it to the Buyer by e‑mail to the contact given by the Buyer in the order or in the user account of the Online Store https://www.mewtwo.eu where the Buyer registered. This confirmation is not considered to be conclusion of the Purchase Agreement.

2.11. Upon receipt of the order from the Buyer, the Seller is entitled to contact the Buyer for the purpose of supplementing missing data or for possible changes and amendments to the data in the order.

2.12. If required by the nature of the order, the Seller is entitled to contact the Buyer and request their cooperation in concluding the Purchase Agreement.

2.13. The Purchase Agreement between the Seller and the Buyer is concluded only upon confirmation of the order by the Seller. The Seller shall issue the order confirmation for the Buyer and send it to the Buyer’s e‑mail address provided in the order.

2.14. In the event of a technical failure on the part of the Seller, an obviously incorrect display of product prices or combinations of discounts resulting in a minimum price of the order in the Online Store, the Seller is not obliged to deliver the goods or provide the service at the displayed price to the Buyer, even if the order has been confirmed or paid for by a cashless method (payment card, bank transfer or other payment method).

2.15. These Terms and Conditions apply only to the purchase of goods via the web-based Online Store https://www.mewtwo.eu.

3. Price

3.1. The Buyer may pay the purchase price of the goods and any costs associated with transport or with adaptation of the product (if such adaptation is offered directly in the Online Store by the Seller) by the following methods:

• payment card on cash‑on‑delivery at the place of collection of the parcel,
• cashless payment by card,
• cashless bank transfer to the Seller’s bank account No. 5766309063/0800 held with Česká spořitelna.

3.2. The Buyer is obliged to pay the purchase price of the goods to the Seller as well as the costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the term “purchase price” shall also be understood to include costs associated with delivery of the goods.

3.3. In the case of payment by cash on delivery or in cash, the purchase price is due upon receipt or on the date of delivery of the goods. In the case of cashless payment, the purchase price is due within the period specified in the Purchase Agreement from the date of conclusion of the Purchase Agreement.

3.4. In the case of a cashless payment, the Buyer is obliged to pay the purchase price together with the specified variable symbol to the Seller’s bank account. The Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.

3.5. Pursuant to Section 1820(1)(q) of the Civil Code, the Seller does not require from the Buyer any advance or similar payment unless this is required by the nature of the product and unless agreed otherwise between the Seller and the Buyer. Payment of the purchase price of the goods prior to their dispatch cannot be considered an advance.

3.6. Any price advantages or discounts from the purchase price of the goods cannot be combined with each other, unless the Seller decides otherwise. The Buyer is always informed about the possible combinations of discounts and advantages and about the final price of the goods before the order is submitted.

3.7. The tax document is issued by the Seller only after the purchase price of the goods has been paid by the Buyer and is delivered to the Buyer to the e‑mail address provided in the order and/or physically handed over upon personal collection of the goods at the Seller’s premises and/or sent to the Buyer together with the goods.

3.8. The Seller may use a system of price personalisation for the Buyer based on automated decision‑making according to a pre‑defined algorithm. If the price is personalised for the Buyer, the Seller shall inform the Buyer of this fact without undue delay.

3.9. If the subject of the obligation between the Seller and the Buyer is provision of digital content, a digital content service or a good with digital features that is not supplied on a tangible medium, the consumer expressly agrees to the commencement of performance before the expiry of the withdrawal period and acknowledges that by granting this consent they lose the right to withdraw from the contract under Section 1837(l) of the Civil Code.

4. Delivery of Goods

4.1. The costs of delivery of the goods, depending on the chosen method and type of delivery, are always indicated in the order and in the subsequent confirmation issued by the Seller.

4.2. The Buyer is obliged to take delivery of the goods at the place stated in the order. If the Buyer fails to do so, they risk that the goods will not be delivered and will be returned to the Seller. In the case of subsequently requested repeated delivery by the Seller, the Buyer acknowledges the repeated shipping costs in the amount of the original price.

4.3. When taking over the goods from the carrier, the Buyer is obliged to carefully check the shipment to determine whether the packaging is damaged or whether the goods themselves appear damaged. If the Buyer does not agree with accepting the goods, they are obliged to inform the carrier of this fact without delay. If any defects of the packaging or the goods themselves are found, the Buyer is not obliged to take over the shipment from the carrier.

4.4. Upon payment and acceptance of the goods from the carrier, ownership of the goods and all related rights and obligations pass to the Buyer. Upon acceptance of the goods by the Buyer, the risk of damage to the goods passes to the Buyer.

4.5. The goods are delivered to the Buyer:

• via the following company(ies): Zásilkovna, DPD,
• to the address stated by the Buyer in the order,
• to a pickup point of the company: Zásilkovna, DPD; pickup is subject to a fee of CZK 109.

4.6. Personal collection is free of charge.

4.7. The goods are usually handed over to the carrier within 3 working days.

4.8. A Buyer who chose collection at the store as the delivery method is obliged to collect the goods within the period stated in the information on collection. The Seller will inform the Buyer that the goods are ready for personal collection by sending a message to the Buyer’s e‑mail address or by a telephone call.

4.9. The Seller declares that the digital content, digital content services and goods with digital features sold by them ensure functionality with the hardware and software that is normally used with digital content, digital content services and goods with digital features of the same kind without the need for conversion (compatibility), or with other hardware and software than that normally used with digital content, digital content services and goods with digital features of the same kind (interoperability), of which the Seller is aware or may reasonably be expected to be aware.

5. Customer Account

5.1. A Buyer who registers in the Online Store https://www.mewtwo.eu may obtain access to a user account from which they can place orders for goods. If the functionality of the store allows ordering without registration, the Buyer may also order goods without registering.

5.2. When registering for a user account and when placing an order for goods, the Buyer is obliged to provide correct and truthful data. In the event of a change in the data, the Buyer is obliged to update such data in the user account or to immediately notify the Seller of the change. The data provided by the Buyer are considered to be the only and correct data.

5.3. Access to the user account is protected by a user name and password. The Buyer is obliged to maintain confidentiality regarding this information and may not provide it to any third party; should they do so, it is solely at their own responsibility. The operator of the website https://www.mewtwo.eu stores the access data to the Buyer’s account in encrypted form.

5.4. The Seller is not liable for any misuse of the user account by a third party.

5.5. The Seller reserves the right to cancel the Buyer’s user account, in particular if the Buyer has not actively used it for a demonstrably longer period than 12 months, or if the Buyer breaches obligations arising from the Purchase Agreement and these Terms and Conditions or any other commercial agreement with the operator of the website https://www.mewtwo.eu.

5.6. The operator of the website https://www.mewtwo.eu is not obliged to ensure permanent operation of user accounts, in particular due to planned outages, updates or failures.

6. Withdrawal from the Purchase Agreement

6.1. Under Section 1837 of the Civil Code, the Buyer cannot withdraw from the Purchase Agreement in the following cases:

• for the provision of services, if they have been provided in full; in the case of performance for payment, only if performance started with the prior express consent of the consumer before expiry of the withdrawal period and the entrepreneur informed the consumer prior to conclusion of the contract that completion of the performance extinguishes the right of withdrawal,
• for the supply of goods or services where the price depends on fluctuations in the financial market beyond the entrepreneur’s control and which may occur during the withdrawal period,
• for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, where delivery is possible only after thirty days and whose actual value depends on market fluctuations beyond the entrepreneur’s control,
• for the supply of goods made to the consumer’s specifications or clearly personalised,
• for the supply of goods that are liable to deteriorate or expire rapidly, as well as goods which, after delivery, have been inseparably mixed with other goods due to their nature,
• for urgent repair or maintenance to be carried out at the consumer’s premises at the consumer’s express request; this does not apply to the provision of services other than those requested or the supply of spare parts other than those necessary for the repair or maintenance,
• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery by the consumer,
• for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery,
• for the supply of newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications,
• for accommodation, transport of goods, car rental, catering or services related to leisure activities if the contract provides for a specific date or period of performance,
• for contracts concluded at a public auction under another law, at which the consumer may be physically present, or
• for the supply of digital content which is not supplied on a tangible medium after performance has commenced; in the case of performance for payment, if performance commenced with the consumer’s prior express consent before expiry of the withdrawal period, the consumer was informed that this waives the right of withdrawal from the contract and the entrepreneur provided confirmation pursuant to Section 1824a(1) and (2) or Section 1828(3) and (4) of Act No. 89/2012 Coll., the Civil Code, as amended.

6.2. If the cases listed in paragraph 6.1 of these Terms and Conditions do not apply, the Buyer is entitled under Section 1829(1) of the Civil Code to withdraw from the Purchase Agreement within 14 days from the date of receipt of the goods.

6.3. If the order is divided into several deliveries or contains several items that are delivered at different times, the period for withdrawal from the Purchase Agreement starts from delivery of the last part (or goods).

6.4. The withdrawal from the Purchase Agreement must be sent to the Seller within this period (no later than 14 days from receipt of the last part or item of the order).

6.5. In the event of withdrawal from the Purchase Agreement pursuant to Section 1829(1) of the Civil Code, the Seller shall refund the received monetary funds to the Buyer within 14 days from receipt of the returned goods. The Seller is not obliged to refund the payments to the Buyer before the goods are returned to the Seller or before the Buyer proves that the goods have been sent back, unless agreed otherwise.

6.6. The Buyer shall return to the Seller goods that must not be damaged, must show no signs of excessive use and must not be soiled or otherwise devalued. If possible, the Buyer should return the goods in the original packaging. The Buyer is liable to the entrepreneur only for any diminution in value of the goods resulting from handling the goods in a manner other than that necessary to familiarise the Buyer with the nature, characteristics and functioning of the goods.

6.7. If the Seller offers several options for delivery of the goods, in the event of withdrawal from the contract and return of the goods by the Buyer, the Buyer shall always be refunded the postage according to the cheapest method of delivery offered for the relevant variant. This amount is then refunded by the Seller to the Buyer in addition to the refunded purchase price.

6.8. The monetary funds will be refunded to the Buyer in the same way in which they were received by the Seller, unless agreed otherwise with the Buyer.

6.9. If the order includes a gift from the Seller, the Buyer is not obliged, upon withdrawal from the Purchase Agreement, to return this gift to the Seller.

6.10. The withdrawal from the Purchase Agreement must be sent to the Seller at the contact address specified in these Terms and Conditions or to the e‑mail address: info@mewtwo.eu, or via another communication channel used by the Seller. The Seller shall confirm receipt of the withdrawal from the Purchase Agreement to the Buyer without undue delay.

6.11. To withdraw from the Purchase Agreement, the Buyer may use the form provided by the Seller and attached at the end of these Terms and Conditions. The withdrawal form is sent to the Buyer together with the order confirmation and is also available for download separately at https://www.mewtwo.eu.

6.12. The Seller is entitled to withdraw from the Purchase Agreement up to the moment the goods are taken over by the Buyer. The Seller may do so in several cases, such as sold‑out stock, interruption of supply of goods by the manufacturer or supplier, unavailability of the goods or other circumstances arising on the part of third parties.

6.13. For pre‑orders, the Seller reserves the right to withdraw from the contract in the event of a change in the packaging or content of the announced product. The Seller may also withdraw from the contract if the supplier or manufacturer does not deliver the required quantity of the goods and a so‑called lower allocation (delivery of a smaller quantity than ordered) occurs. In such a situation, pre‑orders will be processed in the order in which they were placed.

6.14. In the event of withdrawal from the Purchase Agreement by the Seller, the Seller shall inform the Buyer without delay via the Buyer’s e‑mail address, by telephone or another communication channel. All monetary funds received from the Buyer, including delivery costs, shall be returned by the Seller to the Buyer in the same way, or in another way agreed with the Buyer.

6.15. If the obligation between the Seller and the Buyer consists in the provision of digital content, a digital content service or a good with digital features that is not supplied on a tangible medium, the period for withdrawal from the Purchase Agreement expires 14 days after conclusion of the contract.

6.16. If the Buyer withdraws from the contract and a tangible medium was provided to them in connection with the provision of digital content, the Buyer shall, at the Seller’s request and expense, return the tangible medium to the Seller without undue delay. The Seller may request return of the tangible medium within 14 days from termination of the obligation. At the same time, the Buyer shall refrain from using the digital content in accordance with Section 2389o(2) of Act No. 89/2012 Coll., the Civil Code, as amended.

6.17. The Buyer shall not bear any costs in connection with withdrawal from the Purchase Agreement if the subject of the Purchase Agreement was the supply of digital content, a digital content service or a good with digital features that was not supplied on a tangible medium and the Seller supplied it before expiry of the withdrawal period, even though the Buyer did not expressly request it or did not expressly acknowledge that they lose the right to withdraw from the contract, or the Seller did not provide the Buyer with confirmation pursuant to Section 1824a(1) and (2) or Section 1828(3) and (4) of Act No. 89/2012 Coll., the Civil Code, as amended.

6.18. The Buyer is not obliged to state a specific reason for withdrawing from the Purchase Agreement.

7. Rights from Defective Performance

7.1. Rights from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, as amended, and by Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.2. The Seller is liable to the Buyer that the item is free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer took over the item:

• the item has the properties agreed between the parties; in the absence of such agreement, the item has such properties as the Seller or manufacturer has described or which the Buyer expected with regard to the nature of the goods and on the basis of advertising carried out by them,
• the item is suitable for the purpose which the Seller states for its use or for which an item of this kind is usually used,
• the item corresponds in quality or design to the agreed sample or template, if quality or design was determined according to an agreed sample or template,
• the item is in the appropriate quantity, measure or weight,
• the goods comply with the requirements of legal regulations.

7.3. If a defect appears within twelve months of receipt, it is presumed that the item was defective at the time of receipt.

7.4. If the nature of the goods or services allows, the Buyer has the right to inspection or demonstration of the functionality of the product.

7.5. If the Buyer fails to notify the defect without undue delay after they could have discovered it by timely inspection and with sufficient care, the court will not grant the Buyer rights from defective performance. The same applies to a hidden defect that was not notified without undue delay after it could have been discovered with sufficient care, but no later than two years after the item was handed over.

7.6. If a defect occurs on the goods that prevents the goods from being used in the usual way, the Buyer may exercise the right from defective performance (“complaint”) with the Seller and request:

• removal of the defect by delivery of a new item without defect or by delivery of a missing item,
• an appropriate discount on the purchase price,
• removal of the defect by repair of the item,
• withdrawal from the contract.

7.7. The Buyer is entitled to withdraw from the Purchase Agreement if the goods:

• show a material defect that prevents their usual use,
• cannot be used due to recurring defects or defects even after repair,
• have a larger number of defects (three or more defects),
• or it is apparent from the Seller’s declaration or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the Buyer.

7.8. The Buyer shall inform the Seller in writing which right they have chosen when notifying the defect, or without undue delay after the defect has been notified to the Seller. The Buyer cannot change the choice without the consent of the Seller; this does not apply if the Buyer requested repair of a defect which later proves to be irreparable.

7.9. Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, the Seller may deliver what is missing or remove the legal defect. Other defects may be removed by the Seller at its discretion by repairing the item or delivering a new item; such choice may not cause the Buyer unreasonable costs.

7.10. The Buyer cannot exercise rights from defective performance if they knew of the defect at the time of receipt, or if they caused the defect themselves.

7.11. The Seller is obliged to accept a complaint at the address of its establishment or at its registered office or place of business if the nature and type of goods allow this.

7.12. The Seller shall notify the Buyer in writing of the result of the complaint procedure.

7.13. The Buyer is entitled to exercise the right from a defect that occurs in the goods within twenty-four (24) months of receipt of the goods. However, if it concerns goods with an indicated use‑by date, the period is shortened to the use‑by date indicated on the packaging.

8. Out‑of‑Court Dispute Resolution

8.1. Mutual disputes between the Seller and the Buyer are resolved by the general courts.

8.2. The Buyer has, under Act No. 634/1992 Coll., on Consumer Protection, as amended, the right to out‑of‑court settlement of a consumer dispute arising from the Purchase Agreement. The body authorised for out‑of‑court settlement of consumer disputes is the Czech Trade Inspection Authority (“ČOI”), with its registered office at Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Information on the procedure for out‑of‑court settlement of consumer disputes, including the option to submit a proposal, is available on the website https://www.coi.cz/ and https://www.coi.cz/informace-o-adr/.

8.3. Assistance in the case of cross‑border out‑of‑court settlement of consumer disputes is provided by the European Consumer Centre Czech Republic (ESC CR). The contact address of ESC CR is Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Advice and information on individual markets, including a platform for out‑of‑court settlement of consumer disputes, can be found at https://evropskyspotrebitel.cz/ and https://ec.europa.eu/consumers/odr/main/.

9. Final Provisions

9.1. The arrangements arising from these Terms and Conditions and the Purchase Agreement concluded between the Buyer and the Seller, in the event of participation of a foreign entity, are governed by the laws of the Czech Republic. This is without prejudice to the Buyer’s rights under Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).

9.2. In the event of force majeure or any other outage of the Online Store, the Seller is not liable for impossibility to place or process an order.

9.3. The Purchase Agreement may contain provisions that deviate from these Terms and Conditions. Such deviating provisions in the Purchase Agreement shall take precedence over the provisions of these Terms and Conditions.

9.4. The Seller reserves the right to change or supplement these Terms and Conditions. This provision does not affect rights and obligations arising under previous versions of the Terms and Conditions.

These Terms and Conditions take effect on 10 July 2024.

10. Complaints Procedure

10.1. This Complaints Procedure is an integral part of the Terms and Conditions of the Online Store https://www.mewtwo.eu and defines the basic conditions and method for the Buyer to lodge complaints about defects in goods.

This Complaints Procedure is based on Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection. This Complaints Procedure regulates the relationship between the Seller and the Buyer – a natural person consumer who concludes the contract exclusively outside the scope of their business activities or independent exercise of their profession.

10.2. The Buyer is obliged to familiarise themselves with the Terms and Conditions and this Complaints Procedure before ordering goods, and at the latest before sending the order in the Online Store https://www.mewtwo.eu when they confirm, by ticking the relevant box during order creation, that they have understood and read these documents. Without ticking this box, the Buyer’s order cannot be submitted. The Seller / operator of the https://www.mewtwo.eu website records the Buyers’ orders and also records ticking of the relevant box.

10.3. Conclusion of the Purchase Agreement and receipt of the goods by the Buyer is considered consent to this Complaints Procedure and the Terms and Conditions.

10.4. The Buyer is obliged to prove the purchase of the goods in the Online Store https://www.mewtwo.eu, in particular by means of the tax document issued by the Seller.

10.5. To speed up the complaint process, the Buyer may describe the defect(s) in the goods and choose how the complaint is to be handled.

10.6. If the order is divided into several deliveries or contains several parts (or goods) that are delivered at different times, the period for withdrawal from the Purchase Agreement starts from delivery of the last part (or goods). Withdrawal from the Purchase Agreement must be sent to the Seller within this period (no later than 14 days from receipt of the last part or goods in the order).

10.7. The Seller is liable to the Buyer that the item is free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer took over the item,

• the item has the properties agreed between the parties; in the absence of agreement, it has such properties as the Seller or manufacturer has described or which the Buyer expected with regard to the nature of the goods and on the basis of advertising carried out by them,
• the item is suitable for the purpose which the Seller states for its use or for which an item of this kind is usually used,
• the item corresponds in quality or design to the agreed sample or template, if quality or design was determined according to an agreed sample or template,
• the item is in the appropriate quantity, measure or weight,
• the goods comply with the requirements of legal regulations.

10.8. If a defect appears within twelve months of receipt, it is presumed that the item was defective at the time of receipt.

10.9. The Seller is obliged to accept complaints at the address of its establishment or at its registered office or place of business if the nature of the goods allows this. The address for receiving complaints about goods is: info@mewtwo.eu.

10.10. The Seller shall inform the Buyer in writing that the goods have been received for complaint handling and of the outcome of the complaint procedure.

10.11. This Complaints Procedure regulates complaints about defects that occur in the goods within twenty‑four (24) months of receipt, or within the warranty period for quality (for example an extended warranty).

10.12. This Complaints Procedure does not regulate goods with an indicated use‑by date within the meaning of Article 10.15 of these Terms and Conditions.

10.13. If the Seller does not remove the defect in time or refuses to remove it, the Buyer may request a discount on the purchase price or may withdraw from the Purchase Agreement.

10.14. The Buyer may lodge a complaint and, according to their choice, request that it be handled in accordance with the options set out in paragraph 6.6 of the Seller’s Terms and Conditions.

10.15. The Buyer is entitled to exercise the right from a defect that occurs in the goods within twenty‑four (24) months of receipt. However, if this concerns goods with an indicated use‑by date, the period is shortened to the use‑by date indicated on the packaging.

10.16. If requested by the Buyer, the Seller shall confirm to the Buyer in writing the extent and duration of its obligations in the event of defective performance. The Seller’s obligations from defective performance are at least in the same scope as the obligations from defective performance of the manufacturer.

10.17. If necessary, the Seller shall explain clearly in the confirmation the content, scope, conditions and duration of its liability and the manner in which rights arising from it may be exercised. In the confirmation, the Seller shall also state that other rights of the Buyer relating to the purchase of the item are not affected.

Failure to comply with these obligations shall not affect the validity of the confirmation.

This Complaints Procedure takes effect on 11 July 2024.

Contact address for sending notices of withdrawal from the contract: info@mewtwo.eu.